Contact Us
Have questions about Chinese typing or need help with our platform? We're here to support your learning journey.
Get in Touch
Location
Zhangjiagang, Suzhou
Jiangsu Province, China
Support Hours
Monday - Friday: 9:00 AM - 6:00 PM (CST)
Weekend: Best effort support
Common Questions
How do I reset my password?
Go to the login page and click "Forgot Password" to receive a reset link.
Can I cancel my subscription?
Yes, you can cancel anytime from your account settings. No cancellation fees.
Do you offer refunds?
We offer refunds within 30 days of purchase if you're not satisfied.
How do I report a bug?
Email us with detailed steps to reproduce the issue, and we'll fix it quickly.
Need Immediate Help?
For urgent issues or detailed questions, send us an email and we'll get back to you as soon as possible.
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